Service

Service Support

WinFong's staff will provide professional service to our customers throughout our collaboration and the whole product lifetime.

Pre-sales Service

Comprehensive communication on requirements will be done by WinFong team and customer to figure out customer's exact requirements, such as type of objective packing products, type of pouch, speed, capacity, installation size, etc.

For further confirm of packing requirement, customers can also visit our factory or we can send engineer abroad to have face to face meetings if necessary;

Technical department of WinFong will make a design drawing according to customer’s requirement, after customer confirm, WinFong offer a quotation according to this design drawing. customers will be asked to review them and give their feedback.

After discuss and adjustment , confirm the design drawing and quotation with customer

Finally a contract including all commercial terms and technical requirements will be signed by WinFong representative and customer.

After-sales Service

After machine production is finished , we will clean it, wrapping by plastic film and pack it by export standard plywood case for delivery

We can send machines from any sea port in China

We will provide documents to customer for clean custom and pick up machines, includes bill of lading, commercial invoice, packing list, certificate of origin, etc.

We will remotely support for customers’ request by emails, telecalls and video calls at 7x24hrs, such as machines installation, issue analysis & solving and machines maintenance.

We can also send engineer to customers’ production line to support customers’ request on-site if necessary, such as machines installation, issue analysis & solving and machines maintenance.

We can offer additional spare parts with reasonable price and good quality to customers after machine warranty time out.

FAQ

What is the main machine WinFong focuses on?

WinFong is experienced in packaging solutions. Thousands of packaging machines and packaging lines are running in customers' plants all over the world. The main machines we produce include vertical packing machines equipped with different dosing units for granule, powder, liquid and irregular solids, such as puffed food, snack food, fruit and vegetables, etc. According to market demand, we also focus on secondary packaging lines, such as bag baling machines and case packers for bags in recent years.

How to select suitable packaging machine/line for my production line?

Our design engineers will help customers select a suitable solution according to your requirements, such as the type of packaged products, pouch type, speed, capacity and so on. For further confirmation, you are welcome to visit our factory, or we can send engineers abroad for face-to-face meetings if necessary. After confirming all details, our team will create proper design drawings and quotation for you.

What is the delivery time of WinFong’s products?

For a single packaging machine, the lead time will be 4~6 weeks (excluding sea shipment). For a complete packaging line, the lead time will be 8~12 weeks (excluding sea shipment).

What is the wooden case for packaging the delivered machine?

We use export-standard wooden cases (non-fumigation plywood cases) for packing the delivered machines.

What documents are needed for customers to clear customs?

We will provide bill of lading, commercial invoice, packing list, certificate of origin and other documents you need.

What is the guarantee period of WinFong?

12 months after machines arrive at the customer’s factory.

Can you send engineers abroad to help customers with machine installation, testing and training?

Yes, we can send engineers overseas for machine installation, testing and also provide operation training for customers.